If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. ok quick update. 168. Bits and bytes. I ordered a broadband only package because it said I could self install the kit. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559On the day of activation, connect your new router to the master phone socket. There are multiple different branded wall boxes inside our flat but none. Reply. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. Your traditional landline sockets will no longer be the connecting point for your landline handset. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. he can pick up radio 1 and a few other stations and wave 105. I don't work for Virgin Media. Could someone let me know if this can be sorted? - 5306935. 8 KB. Browse Virgin Media Virgin Media Community. . 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). Tech Chatter. Thanks for your post. cable from wall. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. You may need to use the. Post up some photos of the connection boxes. TV on the go. No, you can keep using the same phone you’ve always used. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. If there is any old wiring or coaxial cable, this can be removed but possibly. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Superstar. If you can get Quickstart, you can choose one of two delivery options. Solved: Hi, I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall - 4940188I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Broadband. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Then just connect your various devices to the dongle. Account - Mobile. There is a cable on the right of the box coming from the outside. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. Switched On Families. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. SpeedActive Member. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and SundayI don’t have the virgin media socket in my wall MU54. QuickStart, set up and connections. 0 Kudos. . But I don’t see anything like that apart from satellite dish cable outside the window. Phone line - 5 mins. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). i received an installation kit for my broadband but my property. There were many cable companies that originally built the networks in the early 1990s. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Security. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. Step 3 - Label the box – a letter came with the. The existing cables will be screw-on (11 mm spanner or pliers required). Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199 New Install Assistance. I'm a Very Insightful Person, I'm here to share knowledge. 18-03-2023 13:12 - edited 18-03-2023 13:13. We have tried plugging it into the only box we found it would fit but no luck. 0 Kudos. You can follow the cable from the socket and see if you can plug it into the hub. Re: Wall socket. All the cabling is the property of Virgin Media and must not be touched. The package was delivered but there is no wall socket for me to plug into. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Stay safe online. on 07-09-2022 19:28. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Security matters. I have so far had no problems with the telephone service so had no further cause for complaint with Virgin Media. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Learn more. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Wall Socket. Sorry to hear you don't have a VM wall socket. Select the correct HDMI input for your box. Is the socket broken? I can't see another photo like this one from searching. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. I wanted to check with people on here before trying to get an engineer in, just. 24-03-2021 05:06 PM. Awful first impressions of Virgin Media. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. You may still need to pay an activation fee, but some deals will offer activation for free. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. I just got Virgin Media kit and read all information carefully and checked - 5200805. charleykate10. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Virgin Media Quickstart set up. No setup fee. Hi folks looking for a little help from someone in the know. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Can I have engineer visit and setup it? If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. 1. If you have more than one phone socket with separate handsets, you may need additional adapters. I’ve tried calling but the people I’m connected to keep hanging up. The large Eurobell wall box is where you would connect. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. 100. Hello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. I've looked for an external box but cannot. Networking and WiFi. Explain what needs to be done and book an engineer visit. All you need to do is contact Virgin Media and explain what the issue is. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Both can be found in the email that was. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. You won't be able to convert as Virgin Media use a different infrastructure network to BT. The phone number doesn't connect you. We have tried plugging it into the only box we found it would fit but no luck. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Learn more. . You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. The connection cable should be on the other side of that incoming "hole". All the apps will work, and you can watch your recordings - your mini box connects to the main box. Will an engineer h. Account - Mobile. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. QuickStart, set up and connections. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Browse Virgin Media Virgin Media Community. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. QuickStart, set up and connections. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. 3 5 comments Best Add a Comment LayerTough • 1 yr. My hub is up stairs in the - 5199721. . Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. I think you'll be OK, the self install should include the coax cable you need actually. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. The hub got delivered on time as promised. Can anyone - 5437858. Browse Virgin Media Virgin Media Community. Look for an omnibox on the outside of your property and try and trace the cable. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. I'm here to share knowledge, I don't work for Virgin Media. 3 minutes ago. Manage Your Account. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. But I don't have a splitter or any 'Virgin media socket'. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. Browse Virgin Media Virgin Media Community. Thank you. Switch on your TV, then using your own TV remote press the Input, AV or Source button. A TV360 box requires 3 connections. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. Manage Your Account. Account - Mobile. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Ultrafast Broadband. However, I do not have any of the specified wall sockets available. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Getting started & FAQ. . I'm here to share knowledge, I don't work for Virgin Media. No setup fee. 0 Kudos Reply. I will only be using one wall socket, so the other socket will have no connections. I can only find the TV socket. on 03-08-2020 18:05. Client62. The Hub 3 has arrived but the broadband spli. A new secure password will be generated for you. Account - Cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Welcome to the community forums. But. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). Virgin Media; My Virgin Media; Shop; Help;. Account - Mobile. Box from Virgin Media arrived with Super Hub and cables. 0 Kudos. . The new Stream box will connect wirelessly to the internet. But this is provided you already have an undamaged Virgin Media socket. My Virgin Media App. Broadband and TV deals. Options. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. The pre-install team number is 0800 052 1734. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. on a domestic hub you look at the values thus. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. A master socket is the main socket for the phone line in your home, not an extension socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Solved: Hello, ive tried calling and cant get through to book and engineer. You will only have been sent a QuickStart pack if the premises previously had VM. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Speed 5. You’ll then be able to use your same old phone to make. So whether it's technical issues, hub problems or you need support, we’ll help you with our. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. Broadband Deals. Learn more. Account - Cable. 0 Kudos Reply. Account - Mobile. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I'm here to share knowledge, I don't work for Virgin Media. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. Like the TV cable we have too. Solved: I have a new self starter kit and the VM wall socket does not fit my new cables. Browse Virgin Media Virgin Media Community. Need to contact Virgin Media Customer. Browse I have received my HUB and thought I could do a quick setup, but turns out I can’t. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. It has two outputs on the left of the wall box. There’s even no BT wall socket. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Options. . It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. Connect the Hub’s power cable with the blue tab. . Welcome to the community forums. All forum topics. I am trying to set up our wifi. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Options. locate your external wall mounted omnibox and trace where the cables from it enter into your property. I'm a Very Insightful Person, I'm here to share knowledge. The problem is the Hub is in my Study and the - 4964746. on 10-05-2023 16:16. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Hey there, just got my 3. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Sign in . No setup fee is available on all bundles, broadband & phone, and broadband only packages. Sign in to My Virgin Media a. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Mark as New; Bookmark. Turn on and start the Box. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I’ve just been to the property but not sure these are the right sockets. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Everything is converted to specialised triple screened coaxial cable. These enter my house via an air brick/vent very close to. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Due to the nature of our network, connectivity can vary from property to property. Virgin supplies Broadband using DOCSIS technology. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm sorry to hear that you don't have a compatible wall socket installed in the home ready for your Quickstart installation. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. It is not functional with one line/number (which works on TEL1 by default). Really basic information. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Manage Your Account. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. . Go to solution. My Virgin Media App. A master socket is the main socket for the phone line in your home, not an extension socket. Security matters. Virgin Media; My Virgin Media; Shop;. Let us know if you'd like to go ahead with that. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. . I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Account - Cable. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Problem solved? Click to mark as a Helpful Answer,. VM BB TV Landline. The wall socket is - 5109379. Stay safe online. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. 0. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I have a grey virgin media box on the outside of my house that seems to lead into my living room but I can't find a socket or even any cables inside. Tudor. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. Please I need an Engineer as I need internet for my work, I am so frustrated right now. What confuses some people is the push-on connector provided. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. I have been given other details for the account such as the account number/area code and. Call the Pre-installation and delivery team on 0800 052 1734. Tudor. Hi @Bannie1 . I wanted. Browse Virgin Media Virgin Media Community. Re: Self install issue. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. Virgin Media Community. Browse. No virgin media wall socket; Options. Reply. . I am so sorry to hear that you seem to be missing a wall socket in the home. Sat on hold again and losing the will to live! Can someone here help me book one? Tha. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Faderera2610. Virgin offers self-install to properties that have recently had a service. Phone. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. My Virgin Media App. on 21-02-2023 19:59. Push fit the VM-supplied lead onto the socket. I can see this is a common problem, and the answer is a technician visit. What needs to be done is for the new Virgin Media CV21 connection. . Give the pre-installs team a call on 0800 052 1734. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. If it doesn't work then you can call the pre-installs team on 0800 052 1734. Unscrew the white cable with the black collar. Virgin Media; My Virgin Media. I can only find the TV socket. Joining in. we had an engineer come in to install a virgin media socket but when we turn on our router, it has 2 blinking green arrows. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Re: No virgin media wall socket. One of them was Telewest. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. on 15-12-2022 08:14. Like the TV cable we have too. Surly there has been a connection previously otherwise we wouldn't have bee. VM don't send out the quick start kit unless there has previously been a VM connection in that property. on 22-10-2022 20:58. I'm a Very Insightful Person, I'm here to share knowledge. If you used to have VM's broadband then there is a coaxial cable to which the VM hub was connected to, and you had an Ethernet cable connecting the YouView box to the hub. a week ago. The router has multiple devices attached to it and so have no intention of moving the router itself which means the main phone socket. All the apps will work, and you can watch your recordings - your mini box connects to the main box. Can't find Virgin Media socket. If I couldn't get the proper wall socket, the internet is not going to be set up su. I'm a Very Insightful Person, I'm here to share knowledge. I had a look everywhere and I don't have a virgin media socket in my flat. I was never asked if I had a wall box. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. Switched On Families. Account - Cable. You can also visit our page on how to book an engineer to learn more. You can also visit our page on how to book an engineer to learn more. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. . Bits and bytes. Let us know if you'd like to go ahead with that. I’ve tried to call once and been cut off after ages on hold. Please help. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I am so sorry that you have - 5404317 BrowseSolved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it.